Privacy Policy Draft

1. Introduction

This Privacy Policy explains how Luxury Garden Suites (referred to as "we," "us," or "the Property") processes personal data collected through our website, communication channels, or during your stay. The privacy of our guests is our highest priority, and we are committed to processing your data with the utmost transparency and security.

2. What Personal Data Do We Collect?

To provide our services and enhance your experience, we may collect the following types of personal data:

• Identity and Contact Information: Name, surname, email address, phone number, address, passport/ID details (as required by legal obligations).

• Reservation Information: Reservation details such as check-in/check-out dates, apartment type, number of guests, special requests, breakfast preferences, and food/beverage setup preferences.

• Payment Information: Credit card details (processed securely through encrypted and secure systems for transaction safety), billing information.

• Communication Records: Correspondence you have with us via email, phone, or other communication channels.

• Usage Data: Information about how you use our website (IP address, browser type, pages visited, access times) – may be collected via cookies.

• Special Requests: Information you voluntarily share such as allergies, health conditions, or other special needs (used solely to improve service quality).

3. Why Do We Collect Your Personal Data?

We primarily collect your personal data for the following purposes:

• Reservation Management: To process, confirm, and manage your bookings.

• Service Provision: To provide our accommodation services (apartment access, cleaning, additional services) and meet your expectations.

• Communication: To provide information related to your reservation, answer your questions, and fulfill your requests.

• Legal Obligations: To comply with legal requirements such as identity reporting, billing, and tax obligations.

• Service Improvement: To analyze and enhance the performance of our website and services.

• Marketing Communications: To send you information about special offers, discounts, and news, if you have given your consent.

4. How Do We Protect Your Personal Data?

Your data security is of vital importance to us. We implement appropriate physical, electronic, and managerial security measures to protect your personal data from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

• Data encryption (especially for payment information).   

• Secure server infrastructure.

• Firewalls and software to prevent unauthorized access.

• Limiting data access to authorized personnel.

5. With Whom Do We Share Your Personal Data?

We may share your personal data with third parties only when necessary and with a legal basis:

• Service Providers: Trusted third-party service providers we work with for operational needs such as payment processing, IT support, cleaning, security, or transfer services. These providers may use your data solely for the specified purposes and within the framework of confidentiality agreements.

• Legal Authorities: If requested, for the purpose of fulfilling our legal obligations, complying with court orders, or responding to legal processes.

• Business Partners: If you grant permission, limited data may be shared with our business partners offering joint discounts or promotions, such as The Land of Legends.

6. Cookies

Our website uses cookies to personalize and enhance your experience. Cookies are small text files that allow our website to remember information about you. Detailed information about cookie usage can be found in our Cookie Policy at [Link to Cookie Policy].

7. Data Retention Period

We retain your personal data for as long as necessary for the purposes for which it was collected or as required by legal obligations.   

8. Your Rights

You have the following rights regarding your personal data:

• Right to Access: To know what data about you is being processed.

• Right to Rectification: To request the correction of your incomplete or inaccurate data.

• Right to Erasure (Right to be Forgotten): To request the deletion of your data (subject to legal limitations).

• Right to Restriction of Processing: To request the restriction of the processing of your data.

• Right to Data Portability: To request the transfer of your data to another service provider.

• Right to Object: To object to the processing of your data for certain purposes.

• Right to Withdraw Consent: To withdraw your consent at any time.

To exercise these rights or for any questions regarding data privacy, please contact us at [Your Contact Email].

9. Changes to the Privacy Policy

This Privacy Policy may be updated from time to time. When any significant changes are made, we will inform you by publishing the updated policy on our website.

10. Contact

If you have any questions, comments, or concerns about our Privacy Policy or data practices, please contact us using the following methods:   

Luxury Garden Suites [Your Address] [Your Phone Number] [Your Email Address]