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Terms & Conditions

Terms & Conditions Draft for Luxury Garden Suites

1. General Provisions

This "Terms & Conditions" document outlines the provisions and conditions governing the use of apartment rental services offered by Luxury Garden Suites (hereinafter referred to as "the Property") in Belek, Antalya. By making a reservation and/or staying at our Property, you agree to abide by these terms and conditions.

2. Reservation and Payment

  • Reservation Confirmation: All reservations become valid upon receipt of payment and confirmation by the Property. Reservation confirmation will be sent via email.

  • Payment Terms: Specific payment methods and deadlines (e.g., deposit, remaining payment due date) will be communicated at the time of reservation.

  • Pricing: Apartment prices vary based on the duration of stay, apartment type, and season. All prices are stated inclusive of VAT.

  • No Hidden Fees: Our Property applies a transparent pricing policy. No additional fees not stated during the reservation process will be charged.

3. Cancellation and Modification Policy

  • Cancellation and modification terms for reservations may vary depending on the booking date, length of stay, and rate plan. Detailed information will be provided in your reservation confirmation email and/or on our website.

  • Cancellation fees may apply for cancellations or reservation modifications made outside the specified periods.

4. Check-in and Check-out

  • Check-in Time: Check-in to the apartments begins from 2:00 PM.

  • Check-out Time: Check-out from the apartments must be completed by 12:00 PM at the latest by returning the keys.

  • Late check-out requests may be subject to an additional fee, depending on availability, and must be confirmed with the Property management in advance.

5. Apartment Usage and Guest Responsibilities

  • Apartment Capacity: Adherence to the stated maximum occupancy capacity of each apartment is mandatory. Accommodation exceeding the stated capacity may be subject to approval by Property management and an additional charge.

  • Smoking Policy: Smoking is strictly prohibited inside the apartments. Guests are permitted to smoke on the balconies attached to their apartments. An additional cleaning or compensation fee may be applied if smoking is detected inside the apartment.

  • Pets: Please contact the Property before making a reservation regarding our pet policy.

  • Damage Responsibility: Guests are responsible for any damage caused to the apartment or site facilities. In case of damage, the cost of repair or replacement will be charged to the guest.

  • Noise Policy: To ensure the peace and comfort of all guests, we kindly request that excessive noise be avoided, especially during night hours (10:00 PM - 8:00 AM).

  • Cleaning: Apartments are delivered clean and tidy upon check-in. An additional cleaning fee may be applied if excessive untidiness is found upon check-out.

6. Site Facilities and Usage Terms

  • Usage Rules: The use of all site facilities (pools, spa, fitness, play areas, beach, etc.) is subject to the rules determined by the Property. Guests are expected to comply with these rules. These community rules will be communicated to you in detail in the documents left in your room upon arrival and in your reservation confirmation email. The Property reserves the right to suspend usage rights if these rules are not followed.

  • Beach Use: Our private beach is exclusively allocated for our site guests. Services offered at the beach (sunbeds, umbrellas, VIP cabana transfers) are subject to these terms.

  • Child Supervision: Parental supervision is mandatory at the children's pool and children's play areas.

7. Additional Services and Privileges

  • Breakfast Service: Optional breakfast service is available at the property's restaurant or delivered privately to your apartment, subject to an additional charge.

  • Food & Beverage Setup: Upon request made before reservation, your refrigerator and kitchen can be stocked with food and beverage setups. This service is subject to an additional charge.

  • Land of Legends Discount Coupon: For stays of 7 days or longer, special discount coupons for The Land of Legends Theme Park are provided as a gift.

  • Private Beach Cabana: For stays of 7 days or longer, guests are granted one day of complimentary use of our private cabanas at the beach.

  • Beach Transfers: Transfers between the beach and the apartment are provided once a day, free of charge, with special VIP vehicles.

  • Extra Child Bed: An additional child's bed is provided free of charge for guests with children aged 0-3 (subject to availability).

8. Security and Liability

  • The Property is not responsible for the security of guests' personal belongings. Guests are advised to keep their valuables secure.

  • In cases of reservation cancellations or modifications due to force majeure (e.g., natural disasters, epidemics), the Property's liability will be assessed within the framework of legal regulations.

9. Protection of Guest Data

  • Guests' personal information will be protected in accordance with our privacy policy and will only be used for the purpose of managing reservations and service processes. Please review our Privacy Policy for detailed information.

10. Dispute Resolution

  • In case of any disputes arising from these terms and conditions, the Courts and Enforcement Offices of Antalya shall have jurisdiction.

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